Privacy Policy

Last updated on 05/08/2025

This Privacy Policy helps you understand how we collect, use, and protect your personal information when you use the Dua Gold Customer App. Let’s get started!

1. Introduction

Welcome to the Privacy Policy for Dua Gold Customer. This application is built to help jewel shops and production centers manage and track jewelry orders with Dua Gold. By using this app, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of data to provide smooth and secure order management:
• Details You Provide: Name, phone number, email, company/shop name, and order requests.
• Order Information: Product details, charges, estimated delivery date, and related updates.
• Device Info: IP address, device type, and interaction logs to improve performance.
• Optional Media: Attachments like design images or references (if any).

3. How We Use the Information

Your information is used to:
• Process and manage jewelry orders efficiently.
• Allow you to track order progress and expected delivery status.
• Communicate updates, alerts, and payment-related info.
• Improve the app’s usability, performance, and security.

4. Information Sharing

We do not sell your personal data. Your information is only shared with internal Dua Gold teams and secure third-party services (e.g., cloud providers) required to operate the app.

5. Children’s Privacy

This app is intended for business use only and is not designed for individuals under 18 years of age. We do not knowingly collect data from minors.

6. Changes to the Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through the app or via email. Please check this policy regularly for the latest version.

7. Contact Us

If you have any questions or concerns about your privacy, please reach out to us at support@duagold.com.

8. Account Deletion

You may request to delete your account and associated data by emailing support@duagold.com. Once verified, we will process your request securely within a reasonable timeframe.

By using the Dua Gold Customer App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.